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Warm Reminder Missing items received with insufficient quantity, not marked as not shipped: 1. For goods under 300 yuan, please count the quantity in person with the transportation company personnel upon receipt. If there are any missing items, please have the transportation company personnel sign for confirmation. We will seek compensation from the shipping company and compensate you for the missing parts. 2. For goods over 300 yuan, please inform us of your missing quantity within 24 hours after signing for it. We will cooperate with you to verify the quantity and try our best to help you resolve the issue.If you do not count within 24 hours or fail to inform us of the missing quantity in a timely manner, it will be considered as the correct quantity. Also, due to the large daily shipment volume, each item may be sold out at any time. If there is a shortage due to insufficient inventory, we will refund you or include it in your next order, but we will not send separate replacements. Damaged packaging: We are obligated to make every effort to assist customers in resolving this issue. Please ensure that you or another delivery agent check the quantity and appearance of the goods with the courier. This is your right. If the quantity is incorrect or the appearance is damaged, please have the courier sign for confirmation. Problem 1: The courier staff refused to open and inspect together Solution: After signing for the courier package, please hold onto it and inspect it before returning it to the courier Issue 2: The courier refuses to sign for confirmation of missing quantity Solution: Just write down his phone number and name Product Quality: All products shipped will undergo multiple inspections during production, after production, and before dispatch. Only those that meet full standards will be shipped. However, wholesale is not retail, so if there are any issues, please contact our company as soon as possible. Regarding returns and exchanges: Return conditions - If the product itself has quality issues that cause it to lack its intended functions or fail to meet normal standards, and if the product has not been used without affecting secondary sales, you can apply for an exchange for a product of equal value.Requests for exchanges or returns should be made within 24 hours from the time of signing for receipt, and items must be returned within 24 hours from the time of request. The time is based on the buyer's shipping logistics receipt/scanned courier receipt. If the deadline is exceeded, the company reserves the right not to process returns or exchanges.For reasons other than product quality issues, such as poor sales or not meeting expectations, we will not offer returns or exchanges. Pictures and Reality: Product images can more accurately reflect the actual product itself, but due to factors such as lighting and shooting level, there may be slight differences between the images and the actual product.Due to market changes and other factors, the factory may adjust the color and packaging methods of products and outer packaging; please refer to the actual situation Other: Our partner courier is ZTO Express; if not available, please specify. Transportation is completed by third-party logistics/courier companies and is beyond our control.The transportation time is influenced by many factors such as weather, vehicle arrangement, and traffic conditions. The estimated transportation time we provide to you is for reference only. If you have any questions, please contact our company promptly, and we will provide you with a satisfactory response! About Us: Company Name: Yiwu Rui Ao Daily Necessities