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Quality Issue Statement: If you encounter quality issues or are dissatisfied, just contact our customer service, and we will proactively and objectively help you resolve the issue without shirking our responsibility! Giving negative reviews at the slightest provocation is of no help to either the seller or the buyer.Helping you solve practical problems and improving our service level.Achieving a win-win situation is the goal. If you find any quality issues after receiving the order, please contact our after-sales staff within three days of receiving the goods. Take photos of the items with the quality issues using a digital camera, name the photos with the product number, and send them to our after-sales staff for us to verify.(Note that photos must be sent within three days of receiving the goods; requests beyond this period will not be accepted.)Requests for returns without providing photos will not be accepted.We will provide a response within 24 hours of receiving your after-sales request.The processing results are divided into two types: return and exchange, and direct refund. Statement 1: The definition of quality issues is problems that prevent the jewelry from being worn due to errors in the manufacturing or assembly process.The specific issues include the following: severe rust, breakage, large-area discoloration and fading, missing diamonds, lack of accessories, and other problems that seriously affect wearability.We hope customers can understand minor imperfections that do not affect wearability. Jewelry has fashionable and trendy characteristics, and some imperfections that do not affect wear are inevitable.We do not promise to offer returns or exchanges for minor defects. For mailing, after confirmation by the after-sales department, you can send the goods with quality issues to our company. Please discuss the specific mailing method with the after-sales specialist. We will cover the postage costs due to quality issues. You will need to pay the postage in advance, and we will credit the postage to your account after we receive the goods.We do not offer separate shipments for returns and exchanges; the exchanged items will be sent to you together with your next order.Note: Our company does not accept returns via regular mail.When sending, please include a small note in the email with your name and phone number, and write the details of the goods in list form for us to verify upon receipt(If the above information is not provided and the goods are returned, we will not accept them.)You are responsible for the consequences.Please understand! Statement 2: For a pleasant cooperation, please open and inspect the package in the presence of the courier.If there are major issues (such as extensive damage, water ingress, being stepped on, etc.), please refuse to accept the package.If there are quality issues with any product, please take a photo and send it to customer service for assistance. Please approach after-sales issues with an understanding attitude. We do not want to cause you any trouble, as most after-sales issues are actually caused during the delivery process.We have also been deeply troubled for a long time.However, for your shopping pleasure, we have taken most of the responsibility for the shortcomings of the couriers upon ourselves.